Reference: for the Process Budget Payments Process Model - Page 1 business process diagram associated with this activity.Actor/Role: CC&BDescription: An overpay SA may be created for excess credit over the amount of the account's payoff balance dependent the overpayment distribution defined on Customer Class. The overpayment SA credit will be transferred to other Service Agreements the next time the Account bills. Refer to 4.3.1.1 CC&B v2.5 Manage Payments for details.
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