4.3.1.1a Process Budget Payments : Brief Description : Actors/Roles

Actors/Roles
The Process Budget Payments business process involves the following actors and roles:
CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.
CSR: CSR or Authorized User of the Customer Care and Billing application.
Customer: Utility Company’s Customer

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